5 Point Strategy

Strategy Point 1

Supply Chain Management

Our supply chain doesn’t rely on a miracle ingredient, but rather a
cross functional mix of factors. Here are our six steps to a superb supply chain:

Quality

The process of implementing and continually validating and improving a quality system helps to build and spread the knowledge of how our supply chain actually works throughout your business and ours.

Visibility

Defining what does (and does not) need to be visible, when and to whom is crucial. Too much data can lead to overload, firefighting and paralysis. With too little information we may miss current issues and the opportunity to adapt for future scenarios.

Process

Streamlining cross company processes is the next great frontier for reducing costs, enhancing
quality and speeding operations. For this step to be successful understanding the processes involved is critical.

 A supply chain solution installed by software experts that just mimics what
you currently do is not usually the best answer. Time must be taken to understand the whole supply chain in terms of what information is really needed and processes must be defined as well as the inter-relationships between them.

Communication

The ability to communicate up and down the supply chain with customers and suppliers with speed and accuracy increases confidence, which, in turn, enhances decision making to give our supply chain the competitive edge. FuturMaster’s personalised visual working environments combined with exception based reporting gives our people the tools to communicate effectively and with confidence.

Responsiveness

The need to plan demand and how it will be fulfilled needs to fit to the day to day reality of shorter product life cycles and increased customer expectations. Responsiveness is crucial for supply chain success and the ability to respond is always considered in S&OP solutions built in FuturMaster.

Culture

One element that is often overlooked when building an effective supply chain strategy is culture. A clear vision and can-do culture with authority and responsibility at the correct levels is needed to free people to make and implement decisions that will enable increased service levels and customer satisfaction.

Strategy Point 2

Risk Management

Exporting goods to other countries can be a source of significant growth for businesses in the form of new markets and opportunities. In the process, these businesses are likely to face new risks, especially  when it comes to managing payments, that they may not have encountered or experienced before. With careful management, we are able to understand the impact new risks are likely to have on the business and how to mitigate these risks on their own or with the help of third parties, like insurers.

Unfortunately, it is not always immediately clear which risks can lead to which set of consequences. Therefore, managing an export business begins with a clear recognition and understanding of all of the risks that business faces and the level of those risks. With that insight, we will be able to monitor and manage those risks as we leverage a range of tools and solutions to manage the risks in export business Export risk management is not about eliminating risks. 

There is no such thing as risk-free business, especially when working with business partners and customers in other countries. Instead, we use risk management to take the necessary steps to ensure that our company knows what and how much risk it faces and how much of that risk it is able to mitigate.

These steps to stronger export risk management can help businesses focus on both individual risks and the entire portfolio of export risks they face:

  • Identify all potential risks.
  • Rank each risk according to the likelihood of occurring and potential severity.
  • Evaluate strategies to manage these different types of export risks.
  • Monitor risks over time as circumstances and conditions change and adjust risk management and mitigation approaches according to new information.

A strong export risk management approach allows SG Imports and Exports to do business with a larger number and variety of international business partners

Strategy Point 3

Quality Management

We rely on continuous, organization-wide efforts to ensure long-term customer loyalty and success. Adhering to quality management standards, requirements, specifications, guidelines and characteristics that products, services and processes should consistently meet in order to ensure:

  • Their quality matches expectations
  • They are fit for purpose
  • They meet the needs of their users
  • Complying with regulations, often at a lower cost
  • Defining and controlling internal processes
  • Meeting environmental objectives
  • Ensuring safety and reliability of their products and services

And it doesn’t stop there. We also pride ourselves in consistency and promise to provide:

  • Greater efficiency and less waste
  • Better and consistent control of major business processes
  • A better understanding of customer needs
  • Regulation of successful working practices
  • Increased customer satisfaction
  • Improved participation of employees
  • Better internal communication
  • Greater consistency in the quality of products and services
  • Differentiation of your business from its competitors
  • Increased profits
  • Reduction of costly errors
  • Exploitation of new markets, both in the UK and overseas
  • Managing growth more effectively
  • An embedded culture of quality

Strategy Point 4

Change Management

SG Imports and Exports will evolve and adapt to meet a variety of challenges, from changes in technology, goods and services, the rise of new competitors, a shift in laws, regulations, or underlying economic trends. Failure to do so could lead to stagnation or, worse, failure.


Organisational change can be either adaptive or transformational:

  • Adaptive changes
  • Transformational changes
  • Change management


Why is Change Management so important?

Change delivers the best results when it’s meticulously planned and managed. The benefits of Change Management allow us to:

  • Assess and understand the need and impact
  • Align resources within the business to support change
  • Minimise resistance to change
  • Respond to challenges more efficiently
  • Maintain or even increase productivity, morale and efficiency
  • Reduce disruptive aspects and risks associated with change

SG Imports and Exports change processes have a set of starting conditions (point A) and a functional endpoint (point B). The process in between is dynamic and unfolds in stages.

Here’s a summary of the key steps in the change management process we follow:

  • Prepare the Organisation for Change
  • Craft a Vision and Plan for Change
  • Strategic goals
  • Key performance indicators
  • Project stakeholders and team
  • Project scope

 

This plan will also account for any unknowns or roadblocks that could arise during the implementation process. We will:

  • Implement the Changes
  • Embed Changes Within Company Culture and Practices
  • Review Progress and Analyse Results

Strategy Point 5

Business Improvements

Having a well-thought-out business strategy will aid business development for SG Imports and Exports. At the heart of our business strategy, we need to be realistic about what we can achieve with our resources and the growth opportunities the market has to offer.

We achieve this by:

  • Market Penetration
  • Market expansion
  • Product expansion
  • Acquisition
  • Maintenance
  • Sales forecasting
  • CRM for business strategies
  • Customer Satisfaction

We will use analytics to understand new market trends across social platforms. This will help us to review the performance of the business, cost reduction where possible and seize new opportunities.